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Online Giving: Instructions for Setting Up Your Profile

01.25.17 | Generosity | by Lindy Keffer

    On October 3, 2016, we updated our online giving tool to save processing costs and provide a more user-friendly experience for givers. Here's what you need to know about giving online at First Pres:

    1. Almost everyone will need to create a new online giving profile, even if you created one prior to October 2016.
    2. Go to the Online Giving Login and select "First Time? New User Registration." 
    3. Our secure, confidential giving tool will walk you through the process of creating your profile. 
    4. NOTE: While creating a profile, a few users will receive a message that their email address is already in the system. If you receive this message, it is correct, and you should follow the steps on screen to continue setting up your profile. 

    Questions about our online giving portal? Contact Michelle Adams-Fooshee

     

    Frequently Asked Questions for Online Giving

    How can I help online giving work best with my bank? 

    Please use the name that appears on your check or credit card when you set up online giving. Banks sometimes reject payments if the names don't match. 

    How can I minimize processing fees for First Pres? 

    To be sure that as much of your gift as possible goes directly toward the life and ministry of First Pres, choose the light blue "Use Check" icon in the upper right when you give a one-time donation or set up recurring giving. 

    I have a login, but it doesn't work. Why won't the system recognize me? 

    If you have been using the same login credentials for a while, you likely created your profile on our old system, which was turned off on October 2, 2016. You will need to create a new profile on the new portal using the instructions above. 

    If you are certain that you created a profile on this online giving portal, use the "forgot password" link to update your password and regain entry to the system. 

    Why are there two different logins for giving and viewing giving history? 

    For now, giving done through our online giving portal is imported into our financial recordkeeping software, but it does not receive information from that software. Because of this, the online giving portal contains only the history of your giving through that tool.

    Your full giving history (regardless of how you gave) is available by accessing My First Pres, which displays all giving information in our records, back to 2007. You will need to create a separate profile to log in to My First Pres. There is no way to give a gift through My First Pres.

    Can I use the same username and password to give and to view giving history?

    Currently, two separate systems are used to support these two tasks, so you need to bookmark two different pages. Your username and password can be the same for both, but you will need to set them up separately on Online Giving and My First Pres

    Why didn't I know that we were changing online giving systems? 

    In the weeks leading up to the change in October 2016, we made every effort to let users of the old tool know that we'd be making the switch. We know it's impossible to get the message to 100% of users, though, and we sincerely apologize for any inconvenience you've experienced through the transition. 

    Please note that if you had recurring contributions set up on the old system, no charge was made to your preferred method of payment after October 2016.

    How can I be sure my gift goes where I intend for it to go?

    Be sure to use the designation drop-down menu when you give online (pictured right).

    How should I use the "Other" designation? 

    Our business office is so grateful when you use "Other" only for existing projects such as a special collection announced from the pulpit, a specific Sunday School class offering, or missionaries already officially supported by First Pres. Creating new designations isn't always helpful and can cause your gift to be held, rather than being used to advance God's Kingdom. Be sure to specify in the comment box which of these you'd like your gift to fund.